At Sibzer LLC, we strive to provide high-quality digital services and maintain complete transparency with our clients. This policy outlines the terms for cancellations and refunds.

1. Cancellation Policy

• Clients may request a cancellation before the project has started for a full refund.
• Once the project has begun, cancellation requests must be submitted in writing.
• If work has already been initiated, a partial refund may be issued based on the amount of work completed.

2. Refund Policy

Due to the nature of digital services, refunds are handled under the following conditions:

• Full Refund:
  • If the project has not started
  • If Sibzer LLC is unable to initiate the project within the agreed timeframe
• Partial Refund:
  • If the project is in progress, refunds will be calculated based on completed milestones or hours worked
• No Refund:
  • Once the project is completed and delivered
  • If delays are caused by lack of communication or missing materials from the client
  • If the client changes requirements significantly after project initiation

3. Non-Refundable Services

The following are non-refundable once work has commenced:

• Custom website design & development
• Branding and graphic design
• Digital marketing campaigns
• SEO services and consultations

4. Subscription & Ongoing Services

For ongoing or monthly services (such as SEO or social media management):

• Clients may cancel anytime before the next billing cycle
• No refunds will be issued for the current billing period once services have begun

5. Chargebacks & Disputes

• Clients are encouraged to contact Sibzer LLC first to resolve any issues.
• Unauthorized chargebacks or disputes without prior communication may result in service suspension or termination.

6. Revisions Instead of Refunds

Sibzer LLC prioritizes client satisfaction. In most cases, we recommend revisions or adjustments instead of refunds to ensure the final outcome meets expectations.

7. Contact

For any refund or cancellation requests, clients must contact Sibzer LLC through official communication channels with relevant project details.